NEU
Non-technical Skills in der Luftfahrt

Kontaktieren Sie uns

Diana Lünse
Diana LünseLeitung Lehrgänge
+49 30 45803177training@airsight.de

At the origin of many errors and accidents, as highlighted by studies and analyses, there may be factors linked to soft skills - such as the ability to communicate effectively, leadership, decision making - rather than technical skills.

The first considerations on non-technical skills applied to the specific field of aviation date back several decades and are connected to the history of the “crew resources management”, a concept outlined by the author of “The Human Factor in Aircraft Accidents”, David Beaty.

Although much has changed since then, especially in terms of technological aids and tools, soft skills - intended as the set of cognitive, personal and social skills that are integrated with the technical-operational abilities of operators and professionals - continue to play a crucial role in the process of continuous improvement of the individual performance and the safety levels in an organization.

The course is aimed at top and middle management committed to the safety and provides an overview of a fundamental set of non-technical skills to enable participants to consolidate a vision that values these skills as a priority in their professional development alongside technical-operational skills and at the same time promotes safer and more effective operational practices.

Kursinfo

Ort:Rom Fiumicino
Sprache:Englisch
Datum:19.09. - 20.09.2024
Dauer:2 Tage
Anbieter:airsight Italy Srl

Kursgebühr

Die Kursgebühr umfasst die Teilnahme am Lehrgang, das Kursmaterial sowie für nicht-virtuelle Kurse die Verpflegung während des Lehrgangs (Kaffeepausen und Business Lunch).

1.500,00 EUR
exkl. MwSt
1.350,00 EUR
inkl. MwSt
1.647,00 EUR

Für Kurse in Italien: Allen Kunden werden 22% Mehrwertsteuer berechnet, falls zutreffend. Der Endpreis wird auf Ihrer Rechnung ausgewiesen.
Hinweis: Wenn Sie mehrere Teilnehmer anmelden wollen, aber einzelne Rechnungen für jeden benötigen, melden Sie bitte jeden Teilnehmer separat an.

 

This course will be held in English. Anmeldung

Inhalt

Introduction

  • Understanding the Importance of Non-Technical Skills 
  • Differentiating Non-Technical and Technical Skills 
  • Impact of Non-Technical Skills on Professional Success 
  • Key Non-Technical Skills Overview

The human factor in aviation: focus on non-technical skills

  • Communication: communicating effectively in all operational situations using verbal, non-verbal and written communication.
  • Teamwork: working together to achieve shared goals.
  • Decision-Making: making a decision after evaluating context and alternatives.
  • Problem solving: identifying and managing a problem, analyzing the results of one's actions
  • Leadership: influencing a group so that everyone contributes to a shared goal. Motivating and supporting others to achieve operational goals.
  • Time, stress and fatigue management: symptoms, risks, and resilience strategies. 
  • Situational awareness: correctly interpreting the context and available information, anticipating possible risks.
  • Adaptability and flexibility: manage resilience in the work place coping with change and adapting to new situations

Assessment and proficiency check of non-technical skills

Referenten

Daniele Occhiato

*Übersetzung folgt*

Daniele is a trainer with over 12 years of experience in the aviation industry. 

He holds a degree in aerospace engineering and a master's degree in Aviation Safety. In 2020 he joined airsight's team in the safety & operations department, as a project engineer and auditor, using his experience in airport operations, apron management service, ground handling, Safety Management System, airport emergency plans, auditing and compliance management. Since 2024 he is Director of airsight Italy S.r.l. 

Daniele has held positions in the airport sector as a certification figure and has an excellent knowledge of regulations (ICAO/EASA), international best practices and their implementation in the airport environment.  

In airsight, he contributes to the analysis of risks related to major upgrading works, revision of airport contingency plans and compliance audits in the international context. 

Marta Mottola

Marta is an experienced aviation consultant with a varied skill set ranging from airport safety and ground operations to Italian/English translation activities, to training and counseling and even to a life-long theatrical experience. She is an IATA-certified Auditor within the ISAGO Program for Ground Service providers and thus a Ground Operations, Safety and SMS expert and trainer. In airsight Marta Mottola works as a trainer in “Aerodrome Instructors & Assessors” training courses and as a consultant in safety and training program projects. 

Zielgruppe

  • Accountable Managers 
  • Nominated persons and Deputies 
  • Senior and middle management involved in the relevant processes
  • Quality Assurance Audit Staff 
  • Competent Authority staff
  • Inspectors /auditors 
     

Veranstaltungsort

I partecipanti sono responsabili dell’organizzazione del viaggio. Le spese di viaggio e di alloggio sono a carico dei partecipanti. Si prega di notare che airsight non effettua alcuna prenotazione di viaggi e alberghi per i partecipanti. Le camere possono essere prenotate direttamente dai partecipanti contattando l’hotel. 

Policy di prenotazione delle camere 

Si può effettuare una prenotazione inviando un’e-mail all’indirizzo H9300-FO1@accor.com oppure telefonando al numero +39 06 999 35 820  

Si prega di fare sempre riferimento a “AIRSIGHT TRAINING COURSE” per ottenere le tariffe riservate, che includono la prima colazione e diversi servizi, tra cui upgrade gratuito in superior rooms in caso di disponibilità. Esse danno inoltre diritto a sconti per il servizio navetta. 

Il costo del corso comprende l’iscrizione, il materiale didattico e l’esame. Sono incluse anche le pause caffè e il pranzo. 

Organisatorische Details

Die Tagungszeiten sind wie folgt gestaffelt:

erster Lehrgangstag: 10.00 - 18.00 Uhr
folgende Lehrgangstage: 9.00 - 17.00 Uhr

Die Verpflegung während des Lehrgangs (Kaffeepausen und Business Lunch) ist in der Kursgebühr enthalten. Nach erfolgreicher Kursteilnahme erhalten alle Teilnehmer ein airsight-Zertifikat nach EASA-Trainingsregularien, welches weltweit in der Luftfahrtbranche anerkannt ist.

This course will be held in English. Anmeldung

Über unsere Lehrgänge

Zertifizierte Qualität

airsight verfügt über ein nach ISO 9001 zertifiziertes Qualitätsmanagementsystem, in dessen Mittelpunkt die Maximierung des Kundennutzens steht. Wir arbeiten ständig an Verbesserungen – so auch bei unseren Lehrgängen, die wir auch anhand des Teilnehmerfeedbacks kontinuierlich optimieren.

Mehr

Kursinfo

Ort:In-house
Sprache:Englisch
Dauer:2 Tage
Anbieter:airsight GmbH
This course will be held in English. Anfrage

Inhalt

Introduction

  • Understanding the Importance of Non-Technical Skills 
  • Differentiating Non-Technical and Technical Skills 
  • Impact of Non-Technical Skills on Professional Success 
  • Key Non-Technical Skills Overview

The human factor in aviation: focus on non-technical skills

  • Communication: communicating effectively in all operational situations using verbal, non-verbal and written communication.
  • Teamwork: working together to achieve shared goals.
  • Decision-Making: making a decision after evaluating context and alternatives.
  • Problem solving: identifying and managing a problem, analyzing the results of one's actions
  • Leadership: influencing a group so that everyone contributes to a shared goal. Motivating and supporting others to achieve operational goals.
  • Time, stress and fatigue management: symptoms, risks, and resilience strategies. 
  • Situational awareness: correctly interpreting the context and available information, anticipating possible risks.
  • Adaptability and flexibility: manage resilience in the work place coping with change and adapting to new situations

Assessment and proficiency check of non-technical skills

Referenten

Daniele Occhiato

*Übersetzung folgt*

Daniele is a trainer with over 12 years of experience in the aviation industry. 

He holds a degree in aerospace engineering and a master's degree in Aviation Safety. In 2020 he joined airsight's team in the safety & operations department, as a project engineer and auditor, using his experience in airport operations, apron management service, ground handling, Safety Management System, airport emergency plans, auditing and compliance management. Since 2024 he is Director of airsight Italy S.r.l. 

Daniele has held positions in the airport sector as a certification figure and has an excellent knowledge of regulations (ICAO/EASA), international best practices and their implementation in the airport environment.  

In airsight, he contributes to the analysis of risks related to major upgrading works, revision of airport contingency plans and compliance audits in the international context. 

Marta Mottola

Marta is an experienced aviation consultant with a varied skill set ranging from airport safety and ground operations to Italian/English translation activities, to training and counseling and even to a life-long theatrical experience. She is an IATA-certified Auditor within the ISAGO Program for Ground Service providers and thus a Ground Operations, Safety and SMS expert and trainer. In airsight Marta Mottola works as a trainer in “Aerodrome Instructors & Assessors” training courses and as a consultant in safety and training program projects. 

Zielgruppe

  • Accountable Managers 
  • Nominated persons and Deputies 
  • Senior and middle management involved in the relevant processes
  • Quality Assurance Audit Staff 
  • Competent Authority staff
  • Inspectors /auditors 
     

Organisatorische Details

airsight bietet diesen Lehrgang auf Anfrage als In-House-Schulung an.

Nach erfolgreicher Kursteilnahme erhalten alle Teilnehmer ein airsight-Zertifikat nach EASA-Trainingsregularien, welches weltweit in der Luftfahrtbranche anerkannt ist.

This course will be held in English. Anfrage

Über unsere Lehrgänge

Zertifizierte Qualität

airsight verfügt über ein nach ISO 9001 zertifiziertes Qualitätsmanagementsystem, in dessen Mittelpunkt die Maximierung des Kundennutzens steht. Wir arbeiten ständig an Verbesserungen – so auch bei unseren Lehrgängen, die wir auch anhand des Teilnehmerfeedbacks kontinuierlich optimieren.

Mehr