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Key Performance Indicators and Airport Operations Management

Contact Training Department

Jenny Bradley
Jenny BradleyHead of Training
+49 30 45803177training@airsight.de

The importance of corporate metrics and operational excellence has become highly significant and a major factor in developing and delivering successful operating models.  This course highlights how the application, measurement and oversight of Key Performance Targets and Indicators enables continual Regulatory Compliance, Safety and Service Delivery and Quality.

The course provides an introduction and understanding of operational delivery, performance/compliance assurance, and provides the contextual relationship of how personal actions, oversight and decision making can impact or enhance the expected performance of the airfield within the areas of regulation, safety and operational excellence.

This three-day-course is beneficial for all aviation professionals involved in aerodrome operations & compliance, corporate assurance auditors, Health, Safety & Environment practitioners, Civil Aviation Authorities and regulatory oversight personnel. 

Course Details

Location: Berlin
Language: English
Date: 26.10. - 28.10.2021
Duration: 3 days

Course Fee
The course fee includes the registration, training material and examination, as well as the coffee breaks and business lunch.

excl. VAT
1.755,00 EUR
incl. VAT
2.088,45 EUR

All sessions in Berlin can be joined virtually - please select your preferred option for registration by using the respective tab above. If you want to change your mode of attendance, please contact your airsight training team.

For courses in Germany 19% VAT will be added to your invoice.

For further information please visit: About possible Value Added Taxes for airsight training courses.

Course Content

Fundamentals

  • Airside Regulatory Performance Targets / Indicators
  • Safety Performance Targets / Indicators
  • Service Performance Targets / Indicators

Difference between Proactive vs Reactive Targets & Indicators

Specific examples relating to:

  • Airside Regulation
  • Airside Safety
  • Service Performance

Overview of Embedded Monitors & Early Warning Indicators

Understanding target deviation and implementing corrective actions

Data capture methodologies through manual or technology enablement

Reporting formats and requirements of the SMS / QMS frameworks and operational service improvement

Use of performance indicators within a real-time operating environment 

Trainer

Darren Williams

Darren is a highly motivated and performance-driven aviation professional with 30 years of experience working in airport operations, compliance and project management with a focus on customer satisfaction and on-time delivery.

As Vice President Airside Service Delivery for both Dubai International and Dubai World Central, Darren was accountable for full regulatory oversight as well as setting and implementing the strategy and vision of the department to support operations to the scale of 90mppa and 1200 aircraft movements per day. 

He also actively supported the industry as a member of the ACI WORLD SAFETY & TECHNICAL STANDING COMMITTEE (STSC).

Darren specialises in Airfield Capacity, Airport Operations, Management of Change, Aerodrome Regulation, Risk Management and implementing operational strategies aligned to safety, throughput and service.

During the course of his career, he has been accountable for delivering multiple complex projects such as runway rehabilitation, certification and commissioning of new aerodromes, implementation of capacity driven Masterplans and sustainable operational improvements aligned to On Time Performance, flow and delay.

Target Group

  • Airside Operations shift supervisors / managers
  • AOCC shift supervisors / managers
  • Airside regulatory compliance / assurance practitioners
  • Civil Aviation Authorities
  • Airside managers responsible for safety and compliance delivered through the Duty Teams
  • Corporate assurance / audit personnel 

Course Location

Participants are responsible for making their own travel arrangements. The accommodation and travel costs are at the charge of the participants. Please note that airsight does not perform any travel and hotel bookings for the participants. Rooms can however be booked directly by the participants by contacting the hotel.

Organisational Details

The course hours are scheduled as follows:

first training day:  10:00 am - 6:00 pm
mid-training days:  9:00 am - 5:00 pm
last training day:    8:00 am - 4:00 pm

At the end of the course, all participants will receive an airsight certificate based on EASA training regulations, which is highly recognized throughout the aviation industry.

About airsight Training

airsight Training course quality

airsight operates an ISO 9001 certified Quality Management System and pursues the objective to provide high quality services that fully meet the clients’ needs.

Show more

Course Details

Location: Virtual
Language: English
Date: 26.10. - 28.10.2021
Duration: 3 days

Course Fee
The course fee includes the registration, training material and examination, as well as the coffee breaks and business lunch.

excl. VAT
1.755,00 EUR
incl. VAT
2.088,45 EUR

All sessions in Berlin can be joined virtually - please select your preferred option for registration by using the respective tab above. If you want to change your mode of attendance, please contact your airsight training team.

For courses in Germany 19% VAT will be added to your invoice.

For further information please visit: About possible Value Added Taxes for airsight training courses.

Course Content

Fundamentals

  • Airside Regulatory Performance Targets / Indicators
  • Safety Performance Targets / Indicators
  • Service Performance Targets / Indicators

Difference between Proactive vs Reactive Targets & Indicators

Specific examples relating to:

  • Airside Regulation
  • Airside Safety
  • Service Performance

Overview of Embedded Monitors & Early Warning Indicators

Understanding target deviation and implementing corrective actions

Data capture methodologies through manual or technology enablement

Reporting formats and requirements of the SMS / QMS frameworks and operational service improvement

Use of performance indicators within a real-time operating environment 

Trainer

Darren Williams

Darren is a highly motivated and performance-driven aviation professional with 30 years of experience working in airport operations, compliance and project management with a focus on customer satisfaction and on-time delivery.

As Vice President Airside Service Delivery for both Dubai International and Dubai World Central, Darren was accountable for full regulatory oversight as well as setting and implementing the strategy and vision of the department to support operations to the scale of 90mppa and 1200 aircraft movements per day. 

He also actively supported the industry as a member of the ACI WORLD SAFETY & TECHNICAL STANDING COMMITTEE (STSC).

Darren specialises in Airfield Capacity, Airport Operations, Management of Change, Aerodrome Regulation, Risk Management and implementing operational strategies aligned to safety, throughput and service.

During the course of his career, he has been accountable for delivering multiple complex projects such as runway rehabilitation, certification and commissioning of new aerodromes, implementation of capacity driven Masterplans and sustainable operational improvements aligned to On Time Performance, flow and delay.

Target Group

  • Airside Operations shift supervisors / managers
  • AOCC shift supervisors / managers
  • Airside regulatory compliance / assurance practitioners
  • Civil Aviation Authorities
  • Airside managers responsible for safety and compliance delivered through the Duty Teams
  • Corporate assurance / audit personnel 

Course Location

Virtual Classroom

Technical Requirements

To access our live training course you will simply need:  

  • a computer (PC or Mac), tablet (iPad or Android) or a similar device with a webcam and microphone 
  • Internet connection.

Detailed instructions (incl. link for the virtual classroom audience) together with digital training materials will be sent to attendees before commencement of the course (in general one week before course start)! 

The airsight team is at your disposal to facilitate your personal virtual classroom experience and support you with setting up and testing your system.

Organisational Details

The course hours are scheduled as follows:

first training day:  10:00 am - 6:00 pm
mid-training days:  9:00 am - 5:00 pm
last training day:    8:00 am - 4:00 pm

At the end of the course, all participants will receive an airsight certificate based on EASA training regulations, which is highly recognized throughout the aviation industry.

About airsight Training

airsight Training course quality

airsight operates an ISO 9001 certified Quality Management System and pursues the objective to provide high quality services that fully meet the clients’ needs.

Show more

Course Details

Location: In-house
Language: English
Duration: 3 days

Course Content

Fundamentals

  • Airside Regulatory Performance Targets / Indicators
  • Safety Performance Targets / Indicators
  • Service Performance Targets / Indicators

Difference between Proactive vs Reactive Targets & Indicators

Specific examples relating to:

  • Airside Regulation
  • Airside Safety
  • Service Performance

Overview of Embedded Monitors & Early Warning Indicators

Understanding target deviation and implementing corrective actions

Data capture methodologies through manual or technology enablement

Reporting formats and requirements of the SMS / QMS frameworks and operational service improvement

Use of performance indicators within a real-time operating environment 

Trainer

Darren Williams

Darren is a highly motivated and performance-driven aviation professional with 30 years of experience working in airport operations, compliance and project management with a focus on customer satisfaction and on-time delivery.

As Vice President Airside Service Delivery for both Dubai International and Dubai World Central, Darren was accountable for full regulatory oversight as well as setting and implementing the strategy and vision of the department to support operations to the scale of 90mppa and 1200 aircraft movements per day. 

He also actively supported the industry as a member of the ACI WORLD SAFETY & TECHNICAL STANDING COMMITTEE (STSC).

Darren specialises in Airfield Capacity, Airport Operations, Management of Change, Aerodrome Regulation, Risk Management and implementing operational strategies aligned to safety, throughput and service.

During the course of his career, he has been accountable for delivering multiple complex projects such as runway rehabilitation, certification and commissioning of new aerodromes, implementation of capacity driven Masterplans and sustainable operational improvements aligned to On Time Performance, flow and delay.

Target Group

  • Airside Operations shift supervisors / managers
  • AOCC shift supervisors / managers
  • Airside regulatory compliance / assurance practitioners
  • Civil Aviation Authorities
  • Airside managers responsible for safety and compliance delivered through the Duty Teams
  • Corporate assurance / audit personnel 

Organisational Details

The course hours are scheduled as follows:

first training day:  10:00 am - 6:00 pm
mid-training days:  9:00 am - 5:00 pm
last training day:    8:00 am - 4:00 pm

At the end of the course, all participants will receive an airsight certificate based on EASA training regulations, which is highly recognized throughout the aviation industry.

About airsight Training

airsight Training course quality

airsight operates an ISO 9001 certified Quality Management System and pursues the objective to provide high quality services that fully meet the clients’ needs.

Show more