Human Factors at Aerodromes

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Jenny Bradley
Jenny BradleyHead of Training
+49 30

Humans commit errors, they slip-up, forget things, take short-cuts, follow the wrong procedure and often communicate with each other inadequately. Humans also have limitations to their attention, their cognitive abilities and physical performance. It has long been recognised by accident investigators worldwide that the majority of accidents are attributable to human factors. The organisations that hire, train, supervise, reward and punish aviation workers are themselves culpable in either protecting humans from their own limitations or exposing them to the impacts of their (to be expected) error-making.

Aerodrome Operators and Competent Authorities (CAA) are obliged to integrate the principles of Human and Organisational Factors into policies, procedures, manuals, management systems, and training. The aim is to change individuals’ self-awareness and workplace behaviour, and, compel aerodrome senior management to consider adequate and appropriate resources, decision-making and leadership. The EU has now made this a requirement for aerodrome operators, but there is not much detailed guidance available.

During this 2-day training course you will gain the knowledge required to start integrating Human Factors into every aspect of your organisation, and therefore fully comply with the new legal requirements. Focus will fall on several key topics of study: uncovering the factors affecting human performance in the workplace; how the organisation contributes to human error; and, how to develop strategies that will reduce accidents caused, and contributed to, by employees, sub-contractors and other personnel. Specifically, attendees should be able to clearly define suitable HF training programmes, highlight necessary revisions to operating procedures, policies and procedures, and develop Human Factors safety awareness programmes. Attendees will be encouraged to participate in discussions and contribute using their personal experiences and knowledge.

Course Details

Duration:2 days

Course Content

What are Human Factors – a broad introduction to how people function generally, and more specifically in the workplace

What is the need for Human Factors knowledge, training and integration

  • The cost of accidents
  • Past examples of accidents and incidents
  • The business argument and understanding that tackling Human Factors wisely will save money

Elements of how humans process information

  • Memory
  • Sensing
  • Behaviour, including communication
  • Decision-making
  • Attention and vigilance

Factors affecting human performance

  • Human limitations
  • Stress
  • Fatigue
  • Design

Human error classifications

  • Unintended and intended actions
  • Thinking errors

The organisation

  • Workplace and workers
  • Organisational error
  • Collecting Human Factor data
  • Regulatory requirements of EU COMM Reg 139/2014 – Implementing Rules for: Competent Authorities (AR’s) ADR’s (DSN), ADR Operator organisations (OR’s) and ADR Operations (OPS)

Strategies for integrating Human Factors

  • Organisation strategies
  • Personal strategies
  • HF training for all
  • Further study and references


Steve Garrett

Steve is a safety trainer and consultant with more than 30 years of experience in the aviation industry. In recent years Steve has been supporting airsight by conducting together large studies on behalf of EASA (e.g. “study on the regulation of ground de-icing and anti-icing services”), and by delivering training on the new EU Regulations and EASA Rules for aerodromes, authorities and organisations; including, certification, management systems, accountabilities for senior management, requirements for Authority Inspectors, human factors and operations. As a professional psychotherapist Steve has developed and conducted Human Factors training courses as well as stress and anger workshops. In addition, he has been a regular contributor to the SKYbrary website, and contributed to several EUROCONTROL safety programmes. As well as designing and delivering SMS training worldwide, Steve represented Europe's regional air operators, manufacturers and aerodromes in operational and safety matters within the JAA and during the emergence of EASA. Furthermore, Steve has more than 4,000 hours as a navigator with the Royal Air Force.

Target Group

  • Civil Aviation Authority personnel
  • Civil Aviation Authority instructors and assessors
  • Aerodrome inspectors
  • Aerodrome accountable managers
  • Aerodrome operations managers
  • Aerodrome maintenance managers
  • Aerodrome engineers and planners
  • Aerodrome safety managers and human factors specialists
  • Aerodrome quality and compliance managers
  • Aerodrome trainers
  • Aerodrome services contractors
  • Aerodrome ground-handling contractors
  • Providers of apron management services

Organisational Details

airsight offers this training course on request, worldwide. At the end of the course, all participants will receive an airsight certificate based on EASA training regulations, which is highly recognized throughout the aviation industry.

About airsight Training

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airsight operates an ISO 9001 certified Quality Management System and pursues the objective to provide high quality services that fully meet the clients’ needs.

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