NEWFuture Passenger Journey and Customer Experience
Unprecedented global aviation growth presents a unique challenge to the way airports are designed and operated. New emerging concepts and advanced processing technology are transforming passenger experience.
Airport operators need to embrace the trend towards smarter, more efficient approaches that deliver additional capacity whilst enhancing the passenger experience.
This specialised two-day course introduces participants to the latest industry consensus through a blend of best practice from major international airports and insights from IATA and ACI.
The course focuses on the trends towards increased self-service in order to extend passenger control throughout their entire journey, the increasing importance of biometric technology to automate passenger identity authentication and the use of measurement tools to enable real-time monitoring and operational decision making.
Participants will gain a comprehensive overview of the most relevant industry projects such as the NEXTT programme- IATA’s exploration of the future passenger and baggage journey, and Smart Security - the move towards risk-based passenger and baggage screening which aims to safeguard aviation security whilst continuing to enable sustainable growth through the world’s airports.
To facilitate the participants’ arrivals and departures, the course hours are scheduled as follows:
first training day: 10:00 am - 6:00 pm
last training day: 8.00 am - 4:00 pm
At the end of the course, all participants will receive an airsight certificate based on EASA training regulations, which is highly recognized throughout the aviation industry.
About airsight Training
airsight Training course quality
airsight operates an ISO 9001 certified Quality Management System and pursues the objective to provide high quality services that fully meet the clients’ needs.