Baggage Handling Services and Performance

Contact Training Department

Jenny Bradley
Jenny BradleyHead of Training
+49 30

Baggage handling is a key service benchmark for airline customers. Incidents such as delayed or mishandled bags have a negative impact on passenger experience and can severely influence customer’s future travel and airport choices.

The need to provide a consistently high standard of baggage handling requires effective forms of collaboration between airports, airlines and their handlers. Central to achieving this is the provision of reliable and resilient baggage handling systems (BHS) and the IT and messaging platforms that make them function.

airsight’s two-day training course has been designed to give an introduction to the topic for a wide range of disciplines and backgrounds. The course will cover a description of the baggage services required to support the differing needs of airlines and airports.

Participants explore the baggage handling systems, what is required to be legally compliant and what is key in delivering optimal end to end baggage handling performance.

Course Details

Location: In-house
Language: English

Course Content

The course contains presentations on all main topics, which will be supported by recent case studies and discussions.


  • Baggage Services
  • The differing needs of airports and airlines
  • Legal Compliance (HBS Screening & Baggage)

Baggage Systems

  • How baggage systems help enable the service
  • Key decisions/ options in system design
  • Achieving resilience in baggage systems
  • Traditional and emerging technologies

Driving Great Handling Performance

  • The key stakeholders
  • What drives great performance (recommended industry standards and practices to reduce mishandling)
  • Measuring the right things to help deliver excellent service

Course Targets: upon completion of this course, participants will be able to:

  • Understand the differing needs of airlines and airports
  • Understand what is needed to be legally compliant in baggage handling
  • Appreciate what capabilities the baggage system needs to help deliver the service requirements
  • Appreciate the pros and cons of different technologies available in baggage handling systems
  • Recognise the need for resilience and effective contingency planning
  • Understand the factors that drive baggage handling performance
  • Understand key recommended industry standard practices (IATA, ACI) and what to measure to help minimise delayed or mishandled baggage


Alan Cowper

Alan is highly experienced in both airline and airport operations having served in senior roles with both British Airways and Heathrow airport.  He has a strong track record of delivering both operational performance improvement and cost reductions in complex unionised environments. Experienced at director level, Alan is skilled in both the development and implementation of strategy, as well as the negotiation of large scale contracts, highly experienced in the implementation of complex projects in the airport environment, and passionate about the aviation industry, with specific expertise including baggage handling, airside operations, connectivity and airport operating models.

Target Group

  • Flughafeningenieure und -planer
  • Flughafenbetreiber
  • Flughafenmanagement
  • Mitarbeiter von Luftfahrtbehörden
  • Mitarbeiter von Luftfahrtgesellschaften
  • Ramp Handling Supervisor und -Manager
  • Flughafengesellschafter und Finanzierungsanalysten

Organisational Details

The course hours are scheduled as follows:

first training day: 10:00 am - 6:00 pm
last training day: 8.00 am - 4:00 pm

At the end of the course, all participants will receive an airsight certificate based on EASA training regulations, which is highly recognized throughout the aviation industry.

About airsight Training

airsight Training course quality

airsight operates an ISO 9001 certified Quality Management System and pursues the objective to provide high quality services that fully meet the clients’ needs.

Show more