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Baggage Handling Services and Performance

Baggage handling is a key service benchmark for airline customers. Incidents such as delayed or mishandled bags have a negative impact on passenger experience and can severely influence customer’s future travel and airport choices.

The need to provide a consistently high standard of baggage handling requires effective forms of collaboration between airports, airlines and their handlers. Central to achieving this is the provision of reliable and resilient baggage handling systems (BHS) and the IT and messaging platforms that make them function.

airsight’s two-day training course has been designed to give an introduction to the topic for a wide range of disciplines and backgrounds. The course will cover a description of the baggage services required to support the differing needs of airlines and airports.

Participants explore the baggage handling systems, what is required to be legally complaint and what is key in delivering optimal end to end baggage handling performance.

Course Details

Location: Berlin
Language: English
Date: 04.06 - 05.06.2020
Duration: 2 days

Course Fee
The course fee includes the registration, training material and examination, as well as the coffee breaks and business lunch.

1.160,00 €
excl. VAT
1.102,00 €
incl. VAT
1.311,38 €

For courses in Germany, 19% VAT will be added to your invoice, but you may be eligible for VAT refund depending on the country where your business is established.

For further information please visit: About possible Value Added Taxes for airsight training courses.

Course Content

The course contains presentations on all main topics, which will be supported by recent case studies and discussions.

Introduction

  • Baggage Services
  • The differing needs of airports and airlines
  • Legal Compliance (HBS Screening & Baggage)

Baggage Systems

  • How baggage systems help enable the service
  • Key decisions/ options in system design
  • Achieving resilience in baggage systems
  • Traditional and emerging technologies

Driving Great Handling Performance

  • The key stakeholders
  • What drives great performance (recommended industry standards and practices to reduce mishandling)
  • Measuring the right things to help deliver excellent service


Course Targets: upon completion of this course, participants will be able to:

  • Understand the differing needs of airlines and airports
  • Understand what is needed to be legally compliant in baggage handling
  • Appreciate what capabilities the baggage system needs to help deliver the service requirements
  • Appreciate the pros and cons of different technologies available in baggage handling systems
  • Recognise the need for resilience and effective contingency planning
  • Understand the factors that drive baggage handling performance
  • Understand key recommended industry standard practices (IATA, ACI) and what to measure to help minimise delayed or mishandled baggage

Trainer

Alan Cowper

Alan is highly experienced in both airline and airport operations having served in senior roles with both British Airways and Heathrow airport.  He has a strong track record of delivering both operational performance improvement and cost reductions in complex unionised environments. Experienced at director level, Alan is skilled in both the development and implementation of strategy, as well as the negotiation of large scale contracts, highly experienced in the implementation of complex projects in the airport environment, and passionate about the aviation industry, with specific expertise including baggage handling, airside operations, connectivity and airport operating models.

Target Group

  • Airport Managers
  • Airline Managers
  • Ramp Handling supervisors and managers
  • Development and Delivery Managers
  • Programme and Project Delivery Managers
  • Digital IT and Innovation Managers
  • Strategic Growth and Capacity Planners

Course Location

InterCityHotel Berlin Hauptbahnhof
Telefon: +49 30 288755-0

Participants are responsible for making their own travel arrangements. The accommodation and travel costs are at the charge of the participants. Please note that airsight does not perform any travel and hotel bookings for the participants. Rooms can however be booked directly by the participants by contacting the hotel.

Organisational Details

To facilitate the participants’ arrivals and departures, the course hours are scheduled as follows:

first training day: 10:00 am - 6:00 pm
last training day: 8.00 am - 4:00 pm

At the end of the course, all participants will receive an airsight certificate based on EASA training regulations, which is highly recognized throughout the aviation industry.

About airsight Training

airsight Training course quality

airsight operates an ISO 9001 certified Quality Management System and pursues the objective to provide high quality services that fully meet the clients’ needs.

Show more

Course Details

Location: In-house
Language: English

Course Content

The course contains presentations on all main topics, which will be supported by recent case studies and discussions.

Introduction

  • Baggage Services
  • The differing needs of airports and airlines
  • Legal Compliance (HBS Screening & Baggage)

Baggage Systems

  • How baggage systems help enable the service
  • Key decisions/ options in system design
  • Achieving resilience in baggage systems
  • Traditional and emerging technologies

Driving Great Handling Performance

  • The key stakeholders
  • What drives great performance (recommended industry standards and practices to reduce mishandling)
  • Measuring the right things to help deliver excellent service


Course Targets: upon completion of this course, participants will be able to:

  • Understand the differing needs of airlines and airports
  • Understand what is needed to be legally compliant in baggage handling
  • Appreciate what capabilities the baggage system needs to help deliver the service requirements
  • Appreciate the pros and cons of different technologies available in baggage handling systems
  • Recognise the need for resilience and effective contingency planning
  • Understand the factors that drive baggage handling performance
  • Understand key recommended industry standard practices (IATA, ACI) and what to measure to help minimise delayed or mishandled baggage

Trainer

Alan Cowper

Alan is highly experienced in both airline and airport operations having served in senior roles with both British Airways and Heathrow airport.  He has a strong track record of delivering both operational performance improvement and cost reductions in complex unionised environments. Experienced at director level, Alan is skilled in both the development and implementation of strategy, as well as the negotiation of large scale contracts, highly experienced in the implementation of complex projects in the airport environment, and passionate about the aviation industry, with specific expertise including baggage handling, airside operations, connectivity and airport operating models.

Target Group

The course contains presentations on all main topics, which will be supported by recent case studies and discussions.


Introduction

  • Global growth and the need for change
  • The 21st century passenger’s expectations
  • The differing needs of airports and airlines

Industry policy and best practice

  • IATA’s Passenger Experience and NEXTT programmes
  • The evolution of today’s digital journey
  • Recommended practices and standards

The move towards self-service and automation

  • The trend towards off airport processing
  • Successful implementation of self-service, including bag drops, boarding pass verification, boarding and Immigration checks
  • The drive for automation of passenger identity check – why and how
  • Measuring the real-time passenger journey

The implications for your airport

  • Establishing the right mix of solutions for your airport
  • Delivering the benefits you require for your customers

Course Targets: upon completion of this course, participants will be able to:

  • Understand the differing needs of passengers, airlines and airports
  • Recognise the formal industry policies and recommended practice (IATA, ACI) in place to support self-service
  • Understand the emerging solutions that are being offered at the world’s leading airports today
  • Understand what to measure and how this can support an improved, more resilient operation
  • Establish the right mix of concepts to meet your own airports’ needs

Organisational Details

To facilitate the participants’ arrivals and departures, the course hours are scheduled as follows:

first training day: 10:00 am - 6:00 pm
last training day: 8.00 am - 4:00 pm

At the end of the course, all participants will receive an airsight certificate based on EASA training regulations, which is highly recognized throughout the aviation industry.

About airsight Training

airsight Training course quality

airsight operates an ISO 9001 certified Quality Management System and pursues the objective to provide high quality services that fully meet the clients’ needs.

Show more